Privacy policy

Last updated: April 16, 2025

This Privacy Policy describes how Mad Monkey Distillery (“we”, “us”, “our” or the “Site”) collects, uses, and discloses your personal information when you visit or make a purchase from https://madmonkeydistillery.com.au, use any related services, or otherwise interact with us (collectively, the “Services”).

Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we do, we will revise the “Last Updated” date and publish the revised policy on our Site. We encourage you to check this page regularly to stay informed of our data practices.

2. What Personal Information We Collect

Information You Provide Directly

We collect the following types of information when you interact with our Site or Services:

• Contact details: full name, email, phone number, and address

• Order and payment details: billing/shipping information and order history

• Account information: usernames, passwords, and any security credentials

• Customer communications: including messages or support enquiries

Information We Collect Automatically

Through cookies and similar technologies, we automatically collect data such as:

• IP address, browser type, and device information

• Site usage behaviour and interaction data

• Location data (inferred from IP)

For more details on how we use cookies, see our Cookie Policy or visit Shopify’s Cookie Policy, which powers our online store.

Information from Third Parties

We may also collect information from trusted third-party services:

• Payment processors and order fulfilment services

• Analytics providers

• Marketing and advertising partners

3. How We Use Your Personal Information

We use your personal information to:

• Fulfil and manage orders

• Operate and improve our Site and Services

• Send transactional communications (e.g. order confirmations, shipping updates)

• Respond to enquiries and provide customer support

• Detect, prevent and address fraud or misuse of Services

• Promote products and send marketing communications (only where consent has been provided or allowed by law)

We may also process your information to comply with legal obligations or enforce our Terms of Service.

4. How We Share Your Information

Your personal information may be shared with:

• Service providers (e.g. Shopify, logistics, IT support)

• Marketing and advertising partners (in accordance with applicable privacy laws)

• Affiliates and business partners

• Legal or regulatory bodies, if required by law

• In the event of a merger, acquisition, or sale of business assets

We do not sell or share your personal information for monetary gain.

5. Cookies and Tracking Technologies

Cookies help us provide a better user experience by remembering preferences and enabling core functionalities. You can disable cookies in your browser settings, but please note this may impact the usability of our Site.

6. Third Party Links

Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies before submitting personal information.

7. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is 100% secure. We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law.

9. Your Rights

Depending on your location, you may have rights to:

• Access or request a copy of your data

• Request correction or deletion of your data

• Object to or restrict processing of your data

• Withdraw consent where processing is based on consent

• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details below. We may request verification of your identity before responding.

10. International Data Transfers

We may process and store your information outside your country of residence, including in countries where data protection laws may differ. We take appropriate safeguards to protect your data when transferred internationally.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mad Monkey Distillery
6 La Salle Street, Dudley Park SA 5008, Australia
artisan@madmonkeydistillery.com.au