Terms of service
Last updated: 16 April 2025
Welcome to our website. This website, located at madmonkeydistillery.com.au, is operated by Mad Monkey Distillery (“we”, “our”, or “us”). By using this website, purchasing our products, or booking any of our services, you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please do not use our website.
1. Responsible Service of Alcohol
Mad Monkey Distillery supports the responsible service of alcohol and complies with South Australian liquor licensing legislation. It is an offence to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. By purchasing from us, you confirm that you are at least 18 years of age.
We reserve the right to request identification before fulfilling any order or allowing participation in distillery experiences.
2. Website Use and Content
All content on this website is provided for your general information and personal use only. It is subject to change without notice.
We make every effort to ensure information on the website is accurate at the time of publishing. However, we do not provide any warranty or guarantee as to the accuracy, timeliness, performance, or completeness of the information and materials found on this site.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such to the fullest extent permitted by law.
3. Intellectual Property
All content, branding, logos, text, images, video, and layout featured on the Mad Monkey Distillery website are owned by or licensed to us. Reproduction, redistribution or commercial use of any content from this website without prior written permission is strictly prohibited.
All trademarks reproduced on this site which are not the property of, or licensed to us, are acknowledged on the site.
4. Pricing and Availability
All pricing is in Australian Dollars (AUD) and inclusive of GST where applicable. We reserve the right to update pricing and availability of products at any time without notice.
5. Orders and Payment
When placing an order via our online store, you agree that all information provided is accurate and complete. We reserve the right to refuse or cancel an order for any reason, including suspected fraud or unauthorised activity.
All payments must be made in full at the time of purchase using the available payment methods. Orders will not be processed until payment has been received and approved.
6. Delivery and Shipping
Please refer to our Shipping Policy for details regarding delivery timeframes, costs, and responsibilities. We are not liable for any delays caused by third-party couriers or unforeseen circumstances.
7. Returns & Refunds
Please refer to our Returns & Refunds Policy. We comply with all obligations under the Australian Consumer Law. Please note that we do not accept returns for change of mind on alcoholic products.
8. Tour and Experience Bookings
Bookings for distillery tours, tastings or experiences are subject to availability. Cancellation policies, including minimum notice periods for refunds, are outlined on the relevant booking page or in our Refund Policy.
We reserve the right to cancel or reschedule an experience due to unforeseen circumstances, including adverse weather, staffing limitations, or health and safety concerns.
9. User Conduct
You agree to use the website and associated services only for lawful purposes and in a manner consistent with the intended use of the site. Any unauthorised access, interference, or malicious activity is strictly prohibited and may result in legal action.
10. Third Party Links
This website may include links to third-party websites. These links are provided for your convenience and do not signify that we endorse those websites. We are not responsible for the content or practices of any linked site.
11. Limitation of Liability
To the extent permitted by law, we exclude all liability for any direct, indirect or consequential loss or damage incurred by you in connection with the use of our website, services, or products.
12. Jurisdiction and Governing Law
These Terms of Service are governed by the laws of South Australia, Australia. Any disputes arising from the use of this website or the purchase of our products or services will be subject to the exclusive jurisdiction of the courts of South Australia.
13. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact:
Mad Monkey Distillery
6 La Salle Street
Dudley Park, SA 5008
artisan@madmonkeydistillery.com.au